Shipping policy

SHIPPING POLICY

Thank you for shopping with Mexica Libre. We carefully prepare each order for its journey to you. Please review the information below regarding processing, shipping, and delivery.

Order Processing

Orders are generally processed within 2–3 business days after your order is placed.

Business days do not include weekends or holidays.

During product launches, holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

United States Shipping

Shipping options and applicable rates are displayed at checkout based on your order and delivery destination.

Orders of $175 or more qualify for complimentary standard shipping within the United States.

Expedited shipping options may be available for an additional charge where offered.

Please note that selecting an expedited shipping method does not reduce our standard order-processing time unless otherwise stated.

Canada & Mexico

Mexica Libre currently ships to Canada and Mexico.

Shipping rates for international orders are calculated at checkout based on the destination, package, and available carrier services.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping amount paid to Mexica Libre unless specifically stated at checkout.

Customs processing may also result in additional delivery time that is outside of our control.

Delivery Estimates

Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delays may occur due to weather, carrier disruptions, customs processing, high shipping volume, or other circumstances outside Mexica Libre’s control.

Tracking Your Order

When tracking information is available, you will receive a shipping confirmation email with your tracking details once your order has been prepared for shipment.

Please allow time for the carrier’s tracking system to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at support@mexicalibre.com.

We will make every reasonable effort to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the shipping carrier.

Customers may be responsible for additional shipping costs if an order must be resent because an incorrect or incomplete shipping address was provided at checkout.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or you receive an incorrect item, please contact us at support@mexicalibre.com so we can help make it right.

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking around the delivery location, with household members or neighbors, and contacting the shipping carrier.

Please contact us if you continue to experience an issue and we will assist where reasonably possible.