Refund policy

Return & Refund Policy

We want you to feel good about your Mexica Libre purchase. If something isn’t quite right, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unworn, unused, with its original tags and packaging, and in the same condition in which it was received. Proof of purchase is also required.

To begin a return, contact us at support@mexicalibre.com. If your return is approved, we’ll provide instructions for sending your item back. Items returned without first contacting us may not be accepted.

Return shipping
Customers are responsible for return shipping costs for approved returns unless the item arrived damaged, defective, or incorrect.

Damages or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at support@mexicalibre.com so we can make it right. In these situations, Mexica Libre will cover the return shipping cost when a return is required.

Final sale items
Items specifically marked Final Sale and gift cards cannot be returned. Purchases made with a promotional or discount code are not considered final sale unless clearly stated at the time of purchase.

Exchanges
If you need a different size or item, contact us at support@mexicalibre.com. Depending on availability, we’ll help determine the best way to complete the exchange.

Refunds
Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@mexicalibre.com.